What Makes Tu's Unique?
What is it exactly that makes The Tu's Group, Inc. unique? We try to consistently meet and exceed our clients' expectations by spending more time, effort, energy, and in some cases, resources, on servicing our clients' needs than our competitors. We know you can get rock-bottom prices from some of our competitors, but we seek to provide added value and go above and beyond in ways our competitors can't. After all, rock-bottom prices can equate to rock-bottom services, and we know that most clients want quality services at reasonable prices. So, in which ways do we go above and beyond? We can provide a few examples, as described below.
For one, we offer 24-hour emergency water damage extraction services. Not every situation is an emergency though. For clients with urgent or unique scheduling needs, we try to accommodate as many such requests as we are able. Although we can't always honor requests for immediate or same-day services, we do offer flexible scheduling options, including select night and weekend appointment times. Also, while we typically take up to one business day to respond to an e-mail, don't be surprised if we return your e-mail in as little as 15 minutes.
Furthermore, all of our staff hold advanced degrees and have unique training and experiences in specific areas including the arts, sciences, flooring, and cleaning, so any time you communicate with one of our staff, we hope you feel as though you are speaking to someone who is personable, intelligent, reasonable, and logical, as well as kind, respectful, courteous, and caring.
Lastly, we only sell you what you truly need, not the products we would like to sell for our own sake. Operating under this principle means that we sell, clean, and install to your specifications, desires, and budget. For example, we won't try to push expensive luxury hardwood products to the the consumer who only needs a basic product in order to sell their homes. It also means that we tell you in advance what level of results we think we can accomplish as well as identify any trouble areas for which we cannot guarantee full restoration.
Choose Tu's with Confidence!
We seek to make a lasting impression and maintain a loyal client base.
The best compliment we can receive is a referral from existing clients to their friends and family. We provide high-quality services to residential homeowners as well as commercial property owners. Our clients and referring sources include the Taipei Economic and Cultural Representative's Office, Twin Oaks Estate, the Taiwanese Representative to the United States, Decor and You, companies located on the grounds of the International Airport at Dulles, more than a dozen local realtors, and business owners and representatives that belong to the Asian American Chamber of Commerce, the Northern Virginia Business Alliance of Business Networking International, and the Reston Chamber of Commerce.
Our principal, Peter Tu, has continuously owned and operated a restoration business since 1985. We have done business as The Tu's Group, Inc. since 1991. Our installers each have 15-20 or more years of individual experience in flooring installation and/or repair. See our collective "Education" and "Certification" for more detailed regarding the standards we maintain for every staff person, from technician to crew leaders and management personnel.
We don't send unscrupulous technicians to your home. Not only are we an IICRC certified firm, but multiple technicians are also certified in individual specialty areas for the services we offer. All of our management personnel hold advanced graduate degrees, including a MBA, a PhD, and an Ivy League Master's graduate. Even our technicians include college graduates with majors in Physics, Chemistry, and Construction-related fields.
We do not view the services we offer as simply transactions. We strive to offer a smooth and convenient service experience from your initial contact with us to the completion of a service. From the moment you decide to call us, we seek to be congenial, responsive, and flexible. To this end, our Tu's Systems is built around the two core components of our service experience, which are attentive customer service and superior cleaning and restoration equipment and techniques. We hope these two features of our business are reflected in our phone conversations, our e-mail response times, our ability to answer and address your questions and concerns on-site or at your home, and and the floor care services we provide. We seek to be the go-to resource for all of your floor cleaning, restoration, and installation needs.
100% No-Risk Guarantee
The following is our 100% money back guarantee applicable to all services. You get the most thorough and professional service experience ever, or it's FREE! If you are not satisfied with a specific area after inspecting our work within 3 days, we will return to restore or improve the same area; if we still fail your expectations, you don't owe us one cent for that area. What could be fairer? A select number of services carry additional guarantees, which are outlined in our contracts and work authorizations.