Carpet Cleaning

Clean carpets are visually pleasing, longer-lasting, and healthier.

The Tu's Group, Inc. has been providing residential and commercial carpet cleaning services for over 25 years.

We remove stains, dirt, grit, sand, and allergens (dust mites). We clean carpets with plush and berber pile and variety of pile fiber: Nylon, Olefin (Polypropylene), Polyester, Wool, Sisal, Seagrass, Grass, Haitian Cotton, Silk, Rayon, and Chintz.

We are certified by the leading organizations in the industry.

We provide thorough cleaning. We are experienced in four carpet cleaning methods approved by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC):

Depending on the condition of your carpet, our technicians will determine the most appropriate cleaning method (or a combination of them) during a FREE consultation.

We offer a 12-step cleaning program that provides maximum soil removal and maximum spot removal without over-wetting the carpet or leaving a sticky residue behind. We provide fast drying of your carpet.

We clean carpet edges and protect your furniture during carpet cleaning.

We use baby-safe "green" chemicals approved by the Carpet and Rug Institute.

We offer carpet cleaning packages that include carpet protector application and long-term carpet maintenance.

We offer a 100% money-back guarantee that your carpet will receive the most thorough cleaning.

We aim to give your family the best carpet cleaning experience possible.

Warning

One major tenet of our service pledge is: "In keeping with our belief that all transactions between company and client should be fair and honest, we hereby pledge to avoid any misleading advertising or misinterpretation of our services." So, whether or not you ultimately decide to use our services, we want to help you out any way we can, including steering you away from potential carpet cleaning ripoffs and misadvertisements. Don't use a carpet cleaner until you read these articles!

Our 12 Step Carpet Cleaning Program

Choose a Carpet Cleaning Package

We have 3 carpet cleaning packages:

Carpet cleaning methods that we will use depend on the condition of your carpet and will be determined and explained to you during a FREE estimate.

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Shoe covers are given for carpet protection while drying.

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We will clean one spot for FREE if you cleaned the spot with our special spotter and the spot was not removed.

Offer valid one time within a year of our carpet cleaning. Offer valid exclusively in cities of Sterling, Ashburn, Herndon, Reston, Vienna, McLean, and Great Falls. In other cities offer is available with a gasoline surcharge.

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We will clean one spot for FREE if you cleaned the spot with our special spotter and the spot was not removed.

Offer valid three times within a year of our carpet cleaning. Offer valid exclusively in cities of Sterling, Ashburn, Herndon, Reston, Vienna, McLean, and Great Falls. In other cities offer is available with a gasoline surcharge.

Budget Value Premium
Pre-Inspection
Furniture Moving
Vacuuming
Spraying and Pre-Spotting
Pre-Grooming (Optional)
Hot Water Extraction and Rinse
Edge Cleaning
Neutralization
Post-Spotting
Dry Bonnet Cleaning (Optional)
Speed Drying
Post-Grooming (Optional)
Protector Application
Deodorizer Application (Optional)
Post-Inspection
FREE Newsletter Subscription
FREE Carpet Spot Remover
FREE Carpet Spot Remover Unlimited Refill
FREE Shoe Covers Learn more
FREE 1 Spot Cleaning Learn more
FREE 3 Spot Cleanings Learn more

What to Do Before We Arrive

Thank you for trusting us with your carpet cleaning. We promise you the best possible job with minimum inconvenience to your family. In order to make your carpet cleaning experience go as smoothly as possible, we ask that you attend to the following preparations before we arrive for the job.

Thank you for helping us serve you better. We want you to be completely satisfied with our work in every respect. If you have any questions or concerns, feel free to get in touch with us.

48 hours cancellation policy

We know your time is valuable. If we are late, we will call ahead to let you know. We ask that you do the same for us. If you must cancel or reschedule, please let us know within 48 hours.

Please note that the estimate price given on the phone is what its name says it is an estimate. We will measure your area and give you an exact price base on the cleaning package you chose before we begin.

What to Do After We Leave

Congratulations! We hope you enjoy your fresh, just-cleaned carpet and all its benefits. After we leave, please:

Thank you for trusting The Tu's Group, Inc.!

Frequently Asked Questions

How soon can I walk on carpet that has just been cleaned?

The average drying time utilizing our state-of-the-art method is approximately 1-3 hours. Please keep in mind that many factors play a role here - humidity, fiber type, and degree of treatment involved in the cleaning process. We recommend you stay off any damp carpet while drying. If you must walk on freshly cleaned carpet, please do not wear shoes - white socks are recommended. Wait 24 hours before removing Styrofoam blocks and foil tabs that are put in place to protect the furniture and carpet. You may (depending on installation) notice some waves in the carpet immediately after cleaning. This condition is known as "buckling" and will correct itself as the carpet dries.

How often should I have my carpets/upholstery professionally cleaned?

Carpet cleaning frequency will depend on the usage of the particular room or piece of furniture. Carpets are a lot like automobile tires - some wear out faster than others, depending on how they are used and cared for. Today, while soil removal and appearance are still a primary concern, cleaning for health is also a major factor. Carpets are like sinks - the soil and bacteria levels continue to rise until drained (cleaned). We recommend either quarterly or semi-annual cleaning for more heavily used rooms and areas such as family rooms, stairs, and halls. Yearly cleaning is normally satisfactory for less frequently used rooms such as bedrooms and spare rooms.

After you clean my carpets, will they resoil more quickly?

With our state-of-the-art extraction systems, we completely rinse out all remaining residue, either from household "do-it-yourself" cleaning agents or detergents left behind by companies using outdated methods, such as shampooing. We suggest you have your fine carpet and furniture treated with our protector. This will not only insure that they stay clean longer, but will also allow you to clean up any future spills with less effort.

Can you guarantee that you will remove all of my stains?

We at The Tu's Group Inc. guarantee you, our valued client, the most thorough and professional job available. Our state-of-the-art equipment, coupled with our extensive training, will still not be able to remove certain "stains". Depending on the nature of the spill, some stains may indeed be permanent. We will conduct a pre-cleaning inspection with you and evaluate existing conditions at that time.

How can I best care for my carpets/upholstery between cleanings?

Regular vacuuming and quick spot and spill treatment can keep your carpets and furniture looking their best between professional cleanings. We encourage our valued clients to call us before attempting to remove a questionable stain ((703) 481-1261). We will be more than happy to offer our assistance over the phone.

Do you move the furniture before a job?

Furniture moving is based on the cleaning package you choose. Items such as fish tanks, waterbeds, china cabinets, entertainment centers, computers, pianos, or delicate and fragile furniture are considered exceptions. Furniture will be protected by disposable blocks and tabs.

Can you clean carpet or rugs over hardwood floors?

Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath. No problem with edges either, our rinse does not affect hardwood floors. Oriental rugs and all woven rugs should be cleaned in-plant.

Do you clean berber?

Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that my come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that "wicks" back to the service.

Sisal, Seagrass, Grass?

Yes, dry-clean only, unless last resort spot cleaning. Spot cleaning and extraction can cause discoloration or water rings on sisal.

Wool?

Yes, we have special products that we use for wool. We use lower pressure, lower temperature and take special drying precautions for cleaning wool.

What about specialty fabrics, such as Haitian Cotton?

Yes, we have special Haitian cotton cleaner, or we can dry-clean it. Case by case.

Silk, Rayon, Chintz?

Yes.

Client Testimonials

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Certification

Your home deserves the best care it can get, and you can rest assured that it will with The Tu's Group, Inc. Our specialists are carefully trained and certified by the best organizations in the industry. The following are certifications obtained by The Tu's Group, Inc. Owner and President, Peter Tu.

Our Service Areas

The Tu's Group, Inc. provides carpet cleaning services in the following areas: Northern Virginia, Loudoun County VA, Prince William County VA, Fairfax County VA, Arlington County VA, Sterling VA, Ashburn VA, Vienna VA, Great Falls VA, McLean VA, Reston VA, Herndon VA, Fairfax VA.

Sisal Carpeting

Jute, Sisal, Seagrass, COIR, Hemp are names associated with floor coverings made from raw plant material. Ranging from mats to wall to wall, some with backings, some not, this type of material is in a very raw state. Therefore, an understanding of how they react to every day soiling and how they respond to cleaning is very helpful.

One of the unique characteristics of this type of floor covering material is the tendency to develop mysterious dark spots when cleaned, regardless of the method used. Generally bringing a "worn" Sisal back to it's original state is a lost cause. Also, Sisal stains very easily. One of the best things to do is have it protected with a solvent based fabric protector to resist against water spots that result from any type of spillage. In addition to developing dark spots, Sisal may also "lighten" when cleaned. The best way to clean plant material is with a low moisture approach. The bottom line is that these products are not very spillage, traffic or cleaning friendly. However, you can't beat the look.

Place this type of floor covering in a non-traffic, non-spillage area to prevent over use. Have a light, maintenance cleaning done about once a year to remove surface soils, pollen, asphalt, exhaust and other foreign matter that finds its way into our homes.

A final note about Sisal is that some wool carpets come in a "Sisal style." These products are made to look like sisal, but are actually an entirely different material.

Due to the natural characteristics of these types of materials our company requires a written consent before proceeding with cleaning.

Filtration Soiling


If you have light colored carpet, you may have experienced dark areas around baseboards, under doors, and especially near the HVAC return. This soiling comes from air passing through the carpet as it is attempting to go through the edge of the carpet pile because microscopic particles of soil are deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can be achieved, although not in all cases.

To help prevent filtration soiling in the future, vacuum the edges of the carpeting on a regular basis, then wipe with a damp, white terry towel. Be careful around the tackstrip under the edge of the carpeting, you could nick your fingers!

Carpet Cleaning Frequency Guide

Clean your floors for the health of your home. Below is a quick glance chart for the recommended number of times you should clean your floors to keep a safe and healthy home for your family. Call us today at 703-481-1261 to arrange a FREE estimate by The Tu's Group Inc.

Environment Normal Contaminated Outside Dusty Extremely Cold Weather Climates High Humidity Biogenic
Day Care Center 2 weeks 1 week 2 weeks 1 week
Nursing Home 1 month 1 month 1 month 1 week
2 Person
Residence, Nonsmoking
6-12 months 2 months 4-6 months 4-6 months
2 Person
Residence, Smoking
4 months 2 months 3 months 2 months
Residence with Young Children 6 months 1 month 3 months 3 months
Residence with Young Children and Pets 3-6 months 1 month 2 months 2 months
Office Building, Ground Floor 3-6 months 1-4 months 2-6 months 2-6 months
Office Building, Higher Floors 6-12 months 2-6 months 3-9 months 3-9 months
Food Service Establishment 1 month 1 week 2 weeks 2 weeks
Commmercial (Retail, Shop, Bank) 3-6 months 1 month 2 months 2 months

Information adapted from U.S. EPA letter from Dr. Michael Berry, January 1989

How to Care for Your Carpet

When it comes to maintaining your carpet, one of the most critical areas of focus is the traffic areas. If ground in soil is not removed on a regular basis, the traffic areas will begin to wear excessively. The dirt is extremely abrasive against the fibers of the carpet as you walk back and forth on it. The second area of focus of course is spot removal. You must react to "danger" spots immediately. Red wine, red beverages, urine, blood, etc., can cause a permanent stain if not treated immediately. Stain resist warranties can vary from 5 to 25 years. All stain resist warranties require regular cleaning and immediate spot removal.

Vacuuming

Vacuum your carpet often. Once or twice a week as least. Vacuuming removes the abrasive soil that can cut and slice the fiber causing premature wear. Much of this soil is not visible to the eye. Vacuum before the carpet looks soiled. Remove any loose particles such as food, leaves, pieces of crayon, bugs, etc., as these items can cause a spot on the carpet.

Professional Cleaning

As a general rule, carpet cleaning by a professional, certified firm should take place about once per year. For extremely heavy traffic areas, cleaning may be required more often. Proper, professional cleaning will not leave a sticky residue behind and can be done as many times per year as needed. Many stain resist warranties require professional cleaning every 2 years. Professional cleaning removes the damaging soil in traffic areas that vacuuming has not been able to remove. Warning: Uninformed carpet cleaners may void your warranty.


How to Remove Spots

Immediate spot removal is key to a clean carpet. Great care also must be taken in how spot cleaning is performed. When a carpet is new, or has sufficient protector on it, plain tap water will remove many spots. However, for those spots that will not come out with water, you must use a spot cleaner. Select a spot cleaner that is recommended by the carpet manufacturer or your trained, certified professional cleaner.

Most spot removers that are purchased over the counter leave too much soap residue and can cause yellowing. Avoid using foam carpet cleaners or any product that is not made specifically for carpet. If the product that you are using seems to cause the spot to resoil over a few weeks, discontinue use. Get a Spotter FREE from The Tu's Group Inc. Ask us how.

Step 1

Cover spill with white napkins or paper towels. Do not use colored paper! It might transfer onto the carpet. Be sure to use a thick stack to absorb as much of the spot as possible.

Step 2

Blot by stepping on stack of towels. Repeat this process until no transfer takes place. Do not rub!

Step 3

Apply spotting agent. Apply spot cleaner sparingly to white terry cloth and gently massage spot causing it to transfer to the cloth. Never pour spot cleaner directly on carpet.

Pet Spots: only use pet spotter on pet spots. Urine turns "alkaline" from being exposed to oxygen. Pet Spotter is designed to neutralize urine salts. Get your carpet cleaned as soon after a pet spot as possible. Even when you do a great job cleaning the spot, urine salts can still be left behind which will discolor your textile and collect odor-causing bacteria. Do not use over the counter spotters for urine. They are not designed to neutralize the urine salts.

Step 4

Repeat steps 1 - 3. If the spot does not come out, do not attempt any further action, as you may set the spot and/or damage your carpet.

Instead, call us immediately at (703) 481 - 1261. If it is after hours, keep it moist until morning by misting a little more solution or water. Leave a voice mail message and we will contact you immediately the next business day.

What's the Best Carpet Cleaning Method?

There are many misconceptions about carpet cleaning. One of them has to do with carpet cleaning methods. What is the best method? That depends. You have probably heard the terms "dry" or "steam"? These are general terms that hint at different methods, but both terms are incomplete and inaccurate terms. Neither are technical terms that properly describe carpet cleaning methods.

There are 4 methods of carpet cleaning approved by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), the world's most recognized body of certification for carpet and upholstery cleaners.

Hot Water Extraction

Otherwise known as "steam cleaning" hot water extraction is the process that most are probably familiar with. Hot water extraction is the correct technical term, not steam cleaning. Actual steam is not used at all. A hot water solution is produced and immediately recovered, creating a "flushing" action on the carpet. There are many variations of hot water extraction. From the most powerful truck-mounted machine down to the small portable machine rented from the grocery store. What is the difference? Every machine has different capabilities. Mainly the pressure in which the water is produced and the recovery capability.

However, the biggest and most important difference is in the person cleaning the carpet. A trained technician will know what pressure to use, what cleaning products to use, and how to get maximum soil removal and maximum spot removal without over-wetting the carpet or leaving a sticky residue behind. The horror stories of carpet being wet for days is due to operator error, not because "steam" or "hot water extraction" caused it.

Hot water extraction done properly will remove more soil than any other method. Further, anything that has seeped into the backing such as urine, coffee, beverages or something can be "flushed out" with hot water extraction. It can also be used in lightly soiled and maintenance situations as it is very versatile.

Absorbent Pad

Also known as bonnet cleaning, this method employs a round pad that spins across the surface of the carpet, absorbing the soil. A solution is applied to the carpet or the pad to aid in releasing soils. This is a method that some may classify as "dry cleaning" although water based products are used in almost all "dry cleaning" systems, therefore the term dry cleaning (cleaning with only a solvent based cleaner) is not technical and would not be desired. Absorbent pad cleaning is not a deep cleaning method. It should only be used in lightly soiled and maintenance situations.

Dry Compound

This method uses a powder that has been treated with detergents, water, and solvents. The powder compound is sprinkled onto the carpet and a brush with cylindrical brushes is used to work the powder into the carpet pile. The solution that is in the powder releases the soil. The soil is then absorbed into the absorbent powder. This method should only be used in lightly soiled and maintenance situations.

Shampoo or Dry Foam

In this method, a shampoo or foam is generated and worked into the carpet with a rotary brush or cylindrical brush machine. The shampoo or foam releases the soil. The soil is then vacuumed with the machine or allowed to dry and removed with a conventional vacuum cleaner. This method should be used in only lightly soiled situations and maintenance cleaning. When using shampoo, great care should be taken to avoid leaving a sticky residue on the carpet.

Note: The Tu's Group Inc. is experienced in ALL methods of carpet cleaning. We offer a 12 step cleaning program that gets maximum soil removal, maximum spot removal without over-wetting the carpet or leaving a sticky residue behind. Guaranteed or your money back!

How to Avoid Four Carpet Cleaning Rip-Offs

Unbelievably Low Prices

To some degree, all of us are attracted by low prices because we want to work within a budget. But, some carpet cleaners use price as the bait for their false and misleading advertising. They offer a cheap price-usually between $3.95 and $9.95 per room-and then, once they're in your home, they pressure you into buying "add-ons." It's as if you were buying a car and found that the dealer was charging you extra for the tires and steering wheel. Carpet cleaning is not as cheap as some unethical carpet cleaners would like you to believe.

Bait and Switch

Dual process carpet cleaning describes the process of shampooing or heavy preconditioning, followed with hot water extraction cleaning. Unfortunately, unethical carpet cleaners often use dual process as a bait-and-switch technique. Here's how it's done: First, they "bait" you with a basic cleaning (single process) at an unbelievably low price. Then, when you call, they try to "switch" you to more expensive dual-process cleaning. If you don't fall for their switch and choose their basic service, you'll likely receive poor workmanship using little or no chemicals and they will not guarantee their work.

Unsupported Claims

"This cleaning method is the best." You'll read this in almost every ad. You'll hear this from virtually every carpet cleaner. Remember this: the method that's best for you is the method that achieves your goal. If you want a method that dries quickly, then a method that takes a long time to dry isn't the best choice for you. Before you choose a carpet cleaning method, identify your objectives, then select the method that best reaches those objectives.

Outdated Beliefs

"Hot water damages your carpet." Years ago, many people believed this was true because their carpets were damaged by "technicians" who didn't know how to properly clean using hot water. But today, we know it's false. By washing and then rinsing your carpet with hot water, your carpet is thoroughly cleaned - in the same way that the person who showers and then rinses off the dirt and soap will be much cleaner than the person who takes only a sponge bath. Obviously, each carpet cleaner will be biased toward his own method, and each method will have advantages. I suggest you look to what carpet manufacturers say. Shaw Industries, the largest carpet manufacturer in the world, recommends hot water extraction.

Beware of Bait and Switch Carpet Cleaners


You know the type. They "bait" you with a low price, then "switch" you to their "dual scrub" or "deep clean" system out of the goodness of their hearts. When they arrive, they proceed to soak your carpet and leave a soapy residue behind. Good luck getting them back again!

Beware of low priced carpet cleaning. If their price is truly low, you should be concerned about their quality. How can you pay technicians a decent wage and have the best products and equipment at the lowest price? You can't.

Some companies advertise a low price, and then charge you more when they get there. Be clear about what is included in your cleaning package and what is not. In this ad, the fine print says, "We also offer our deep scrub method for all heavily soiled carpets. How many carpets are heavily soiled? All of them! Even if you held them to the 34.75 you would get a very poor cleaning.


Questions to ask every carpet cleaner about their cleaning.

Questions to ask about their company.

We recommend that you do your research before you select a cleaning company. We even invite you to call us and ask us these questions! We want you to completely sure of our experience and the service that we can provide you.

A low priced carpet cleaning company simply cannot provide the most advanced, guaranteed cleaning technology at a low, low price. Something has to be cut from the picture. The Tu's Group Inc. offers all of these benefits and more.

Certified Carpet Cleaner

In shopping for carpet cleaning, you may have noticed the word "certified" being used in advertising. You may have seen a logo being used to feature certification. What does this mean to you as a client? Would you be surprised to learn that most carpet cleaning companies have no formal training? That they are not required to be licensed? That there is no requirement to have any certification whatsoever? Is training and certification important? After all, isn't carpet cleaning a menial task that anyone can perform?

Actually, a carpet cleaning professional is working with one of your most valuable assets. Should it be trusted with just anyone? Unfortunately, our industry is full of "rogues" that only care about how much money they can get from you, and nothing about the life of your carpeting. They do not care about the industry in which they work.

Have you ever noticed that in many states, air conditioning companies, plumbers, and pest control companies are required to be licensed? Not so for carpet cleaners. Fortunately for you, and for me, there are many fine people in the carpet cleaning industry that realize the standard must be raised. Those of us in that process help to police our own industry. In order to do this, associations and certification organizations were created.

One such organization is called the IICRC (Institute of Inspection, Cleaning, and Restoration Certification). This organization provides certification courses and exams for the carpet cleaning industry. By attending these courses, carpet cleaners are taught about fiber identification, carpet construction, cleaning chemistry, cleaning methods, and professionalism.

These valuable concepts equip them to choose the proper procedures for cleaning your carpet. The certified firm is on the cutting edge of technology and change in our industry. A certified firm knows the right way to apply cleaning procedures and chemistry. A certified firm is working together with other certified firms to raise the standard of carpet cleaning in general, therefore providing you with a higher quality product.

Note: never use a carpet cleaner that is not certified by the IICRC.